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The reporter's notebook
Service people catch the brunt of angry people. They have to take it out on somebody, I guess.
You constantly read of incidents of anger interrupting airline travel. Usually, it is some small inconvenience brought on by someone who is having a very bad day.
Incidents that you read about would have been unheard of in travel 50 years ago. I have traveled a lot, flying all over, and I never saw anger that you read about today. Airlines need to develop a D.B. Cooper drop from 30,000 feet to cool off some of these characters.
Airline attendants are just doing their job as they try to make several hundred people happy and maintain safety at the same time. The punishment needs to be more severe so people learn to leave their anger at the gate.
It’s the same with other service people. People don’t like the way their eggs are cooked so they make a scene. That would be a good time to spill something in their laps.
It goes on and on. A postage increase can turn a person’s day upside down. Try driving your letter to its destination and see how much that will cost you. Our postal system is a gift that keeps on giving. People that are quick to create a scene probably aren’t very good neighbors. Our neighbors would never get angry; they are too busy helping other people.
So why do we have such anger in our society? People want what they see as the good life without working for it. And the good life isn’t a world of privilege.
People of privilege have their problems.
I think too often our lives are being shaped by social media where we expect something that isn’t really there.
When you are in the presence of service people, thank them and be on your best behavior. If anything, learn to be polite and forgiving. It is the door into the good life.
Surely your mother or grandmother taught you how to be polite.
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